Late last year, Hartselle Utilities transitioned from DOS-based to a Windows-based customer management and billing system software. As a result, all previous eight-digit account numbers have been replaced with 12-digit numbers.
“We encourage all of our customers to update your account number in your records,” says Customer Service Manager Terri Harris. “If you use online bill pay through your bank or pay with convenience pay through our website or toll-free number using your old account number, your payment will be rejected.”
Customers of Hartselle Utilities who utilize bank draft as their method of payment do not need to take any action. If you are interested in paying your account by bank draft or would like to discuss this payment option further, please contact Customer Service at (256) 774-3340.
In addition, Harris says, under the new system due dates that are printed on your bill may change slightly. In the past, if a due date fell on a holiday or weekend, the due date printed on the bill would not change even though payments would be accepted, without a penalty, on the next business day. Now, if a due date falls on a weekend or board-approved holiday, the software pushes the due date to the next business day. For example, February 15 fell on a Sunday this year, so bills normally due on the 15th were due on Monday, February 16. “Feb 16 2015” would have appeared as the past due date on your bill.
“A customer has until the end of day printed on the bill to pay their bill, or they can put their payment in the night deposit that evening,” explains Harris.