Employment Opportunities

Customer Service Representative

Hartselle Utilities provides electric power services to residential, commercial and industrial customers throughout the City of Hartselle.  HU is seeking candidates to fill a customer service representative position in our Customer Service Department.   This position provides customer service to individuals at the drive-through window and lobby service counter; responds to customer inquiries, takes payments, and provides problem resolution. This position resolves mostly routine account problems and communicates solutions or requested information to customers.  This position offers a starting pay range between $18.00 and $20.00 per hour, which is commensurate on experience.  In addition to pay, HU provides an extensive benefits package.


  • Supports Hartselle Utilities’ customer base by answering questions, concerns, account inquiries as well as handling customer complaints
  • Processes payments for customers
  • Researches and resolves customer problems
  • Assists with clerical tasks that support the daily operations of the department


  • High School Degree or Equivalent required
  • Previous work experience in customer service, as a cashier, or similar job, in a professional office environment
  • Previous work experience handling payments in the form of cash, check, or money orders.
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel, and e-mail

To apply, please click here to complete the online application and upload your resume and letter of interest/cover letter.

Hartselle Utilities is an Equal Opportunity Employer. Drug Free Workplace.