Pay Your Bill

You can pay your Hartselle Utilities bill using any of the following options.

Online Customer Portal and Mobile App

Hartselle Utilities now offers a NEW online Customer Portal and convenient NEW Mobile App!  Search for “Hartselle Utilities” in your Apple or Google Play app stores to download our new app.

Sign-up using your customer account number on your billing statement.  It’s quick and easy to manage your account and schedule payments online (fees will apply).

Hartselle Utilities’ previous online payment and electronic statement portals, including the Site,will be eventually phased out, so please sign up to use the NEW account management tools today!

Hartselle Utilities Online Customer Portal

Main Office Kiosk

Located in our glass foyer at our main office lobby, the PaySite kiosk accepts debit and credit cards, cash, and checks.  It is available 24 hours a day, seven days a week.  Payments post to your account immediately.

The first time you use the kiosk, you will need your customer account number or scan the barcode on your bill.  You have the option of setting up a MyPaySite account, using your phone number and a PIN, for easier logins in the future.


This is an automated phone payment service and you will need your full account number located on your billing statement.

Call (888) 808-0203 to pay by phone.

PLEASE NOTE: A service fee of $3.95 will be charged for debit and credit card payments and a fee of $1.95 will be charged for electronic checks utilizing this system.

Walk In/Drive Through/Night Drop

Hartselle Utilities lobby and drive through are open Monday – Friday from 7:30am to 4:30pm (except for observed holidays) located at:

1010 Sparkman Street NW
Hartselle, Alabama 35640 (map)

The night drop box is located on the North side of the building in the drive through.


Hartselle Utilities
P.O. Box 488
Hartselle, Alabama 35640

Tired of writing a check to Hartselle Utilities each month?  Don’t want to pay convenience fees online?

Enroll in our Bank Draft Plan