Drive-through Only

Hartselle Utilities’ lobby is closed due to construction in order to add a new walk-up payment kiosk to better serve our customers.  Walk-in customer service is not available until further notice.  Both lanes in our drive-through are open Monday – Friday, 7:30am – 4:30pm.

We encourage customers to make your payment online, over the phone, or by mail if possible.  Please click the “pay your bill” button on our homepage to pay your bill online. To pay by telephone, call (866) 923-2745.  To pay by mail, send your payment to Hartselle Utilities, P.O. Box 488, Hartselle, AL 35640.

For customers who need to apply for new service, we ask you to please contact us in advance at (256) 773-3340 or email to so that we may review all necessary documentation in order to speed you application process.

All in-person requests will be handled at our drive-through window.  If we can assist you over the phone or online, please call (256) 773-3340 or email us at

We look forward to seeing our customers in our Lobby again soon!

Annual Water Quality Report

From The General Manager’s Desk
To Our Valued Customers:

Hartselle Utilities is proud to be your local water service provider and present to you this year’s Annual Water Quality Report. As required by the federal Safe Drinking Water Act, our Annual Water Quality Report provides a summary of the quality of water provided to you by Hartselle Utilities. As you read through this report, you will see that we continue to supply water that meets or surpasses all state and federal water quality standards.

In addition, the price you pay for this high-quality water service remains a fraction of a penny per gallon.
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Automatic Bank Draft

The Easiest Way to Pay Your Utility Bill

Are you tired of writing a check to Hartselle Utilities each month? By enrolling in our Bank Draft Plan, you will never have to worry about late utility bills again – and it will save you money on postage or trips to Hartselle Utilities.

How does it work? It’s simple: the amount of your bill is automatically deducted from your bank account on the day it is due each month. If your due date falls on a weekend, your bill is paid on the Friday before your due date. The transaction will appear on your bank statement as a payment to Hartselle Utilities.

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