Lobby Now Open

Hartselle Utilities’ lobby is now open!  Walk-in customer service is once again available Monday – Friday, 7:30am – 4:30pm.  Both drive through lanes are still available for making payments, and we welcome customers to make payments online through our website or by calling (866) 923-2745.  As always, you may also send your payment by mail to Hartselle Utilities, P.O. Box 488, Hartselle, AL 35640.

For your convivence, Hartselle Utilities has added a NEW payment kiosk located at the front door of our lobby available 24/7.  The kiosk accepts cash, checks, and debit/credit cards. 

We look forward to seeing our customers in person and our representatives will be happy to assist you with any of these options.  If you have any questions please call (256) 773-3340 or email us at inquiries@hartselleutilities.org.


Annual Water Quality Report

From The General Manager’s Desk
To Our Valued Customers:

Hartselle Utilities is proud to be your local water service provider and present to you this year’s Annual Water Quality Report. As required by the federal Safe Drinking Water Act, our Annual Water Quality Report provides a summary of the quality of water provided to you by Hartselle Utilities. As you read through this report, you will see that we continue to supply water that meets or surpasses all state and federal water quality standards.

In addition, the price you pay for this high-quality water service remains a fraction of a penny per gallon.
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Automatic Bank Draft

The Easiest Way to Pay Your Utility Bill

Are you tired of writing a check to Hartselle Utilities each month? By enrolling in our Bank Draft Plan, you will never have to worry about late utility bills again – and it will save you money on postage or trips to Hartselle Utilities.

How does it work? It’s simple: the amount of your bill is automatically deducted from your bank account on the day it is due each month. If your due date falls on a weekend, your bill is paid on the Friday before your due date. The transaction will appear on your bank statement as a payment to Hartselle Utilities.

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