Alert for “Spoofed” Utility Phone Numbers

Hartselle Utilities has been notified that scammers are “spoofing” the caller ID to show “Hartselle Utilities” or our main office number (256) 773-3340 when they call.  This is an increasingly common technique used by scam artists to switch their caller ID information with local phone numbers to make it look like the calls are from a nearby person or business like HU, to try to get you to answer their calls.

We are aware of other scam tactics being used in our service area.  For example, scammers have make false claims that our customer’s utility services are about to be cut off due to non-payment and that the only way to prevent this is to purchase pre-paid debit cards, call them back at a specific number and give them the card information.  Another example, scammers may ask you to confirm your social security number to verify information on your utility account.

Hartselle Utilities will never call and ask for personal identifying information like your social security number over the phone, and this information is only ever gathered in-person at our office when setting up your service account.  And if you ever receive a call telling you your utility service is moments away from being cut off unless you pay, JUST HANG UP.  To confirm the status of your account call Hartselle Utilities directly at (256) 773-3340.

If you think your personal information has been compromised, contact your bank or other financial institution immediately.  Please understand that if you have been the victim of a scam, we are limited in what we can do. We cannot refund your money or give you a credit. Your best course of action is to contact local law enforcement.

If you have any questions or wish to report a new possible scam tactic, email us at

Keeping Our Customers and Employees Safe

Following CDC Guidelines to reduce the spread of the coronavirus infection, Hartselle Utilities’ lobby is closed and walk-in customer service is not available until further notice. Our drive-through window is open Monday – Friday, 7:30am – 4:30pm.

We encourage customers to make your payment by mail, over the phone or online if possible. Effective, July 1, 2020, Hartselle Utilities will no longer credit the fees associated with utilitizing our convenience payment system. Should you have any questions, please contact our office at (256) 773-3340.

Please click here to pay your bill online. To pay by mail, mail your payment to Hartselle Utilities, P.O. Box 488, Hartselle, AL 35640. To pay by telephone, call (866) 923-2745.

If possible, please make new service and other requests by phone at (256) 773-3340 or email to All in-person requests will be handled at our drive-through window.

Hartselle Utilities is doing everything we can to keep both our customers and our employees safe during this time. We appreciate your cooperation.

Annual Water Quality Report

From The General Manager’s Desk
To Our Valued Customers:

Hartselle Utilities is proud to be your local water service provider and present to you this year’s Annual Water Quality Report. As required by the federal Safe Drinking Water Act, our Annual Water Quality Report provides a summary of the quality of water provided to you by Hartselle Utilities. As you read through this report, you will see that we continue to supply water that meets or surpasses all state and federal water quality standards.

In addition, the price you pay for this high-quality water service remains a fraction of a penny per gallon.
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Automatic Bank Draft

The Easiest Way to Pay Your Utility Bill

Are you tired of writing a check to Hartselle Utilities each month? By enrolling in our Bank Draft Plan, you will never have to worry about late utility bills again – and it will save you money on postage or trips to Hartselle Utilities.

How does it work? It’s simple: the amount of your bill is automatically deducted from your bank account on the day it is due each month. If your due date falls on a weekend, your bill is paid on the Friday before your due date. The transaction will appear on your bank statement as a payment to Hartselle Utilities.

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