Following CDC Guidelines to reduce the spread of the coronavirus infection, Hartselle Utilities’ lobby is closed and walk-in customer service is not available until further notice. Our drive-through window is open Monday – Friday, 7:30am – 4:30pm.
We encourage customers to make your payment by mail, over the phone or online if possible. Effective, July 1, 2020, Hartselle Utilities will no longer credit the fees associated with utilitizing our convenience payment system. Should you have any questions, please contact our office at (256) 773-3340.
Please click here to pay your bill online. To pay by mail, mail your payment to Hartselle Utilities, P.O. Box 488, Hartselle, AL 35640. To pay by telephone, call (866) 923-2745.
If possible, please make new service and other requests by phone at (256) 773-3340 or email to firstname.lastname@example.org. All in-person requests will be handled at our drive-through window.
Hartselle Utilities is doing everything we can to keep both our customers and our employees safe during this time. We appreciate your cooperation.
From The General Manager’s Desk
To Our Valued Customers:
Hartselle Utilities is proud to be your local water service provider and present to you this year’s Annual Water Quality Report. As required by the federal Safe Drinking Water Act, our Annual Water Quality Report provides a summary of the quality of water provided to you by Hartselle Utilities. As you read through this report, you will see that we continue to supply water that meets or surpasses all state and federal water quality standards.
In addition, the price you pay for this high-quality water service remains a fraction of a penny per gallon.
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The Easiest Way to Pay Your Utility Bill
Are you tired of writing a check to Hartselle Utilities each month? By enrolling in our Bank Draft Plan, you will never have to worry about late utility bills again – and it will save you money on postage or trips to Hartselle Utilities.
How does it work? It’s simple: the amount of your bill is automatically deducted from your bank account on the day it is due each month. If your due date falls on a weekend, your bill is paid on the Friday before your due date. The transaction will appear on your bank statement as a payment to Hartselle Utilities.
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