According to Kyle Laney, HU’s new Gas System Operator, during September natural gas customers should have received a brochure explaining the hazards of natural gas leaks, the 811 info line for locating underground services, and what to do if you suspect a natural gas leak. The brochure is part of HU’s public information campaign, Laney says, to make sure that natural gas customer and others who live near natural gas pipelines understand steps that need to be taken to prevent and respond to accidents.
HU adds an odor, similar to the smell of rotten eggs, to natural gas to let customers and others who live near the pipeline know quickly if there is a problem. If you smell natural gas, leave the house or building; call HU at 773-3340; and do not light any flames and avoid all sources of ignition.