Category Archives: Customer Service


New Faces at Customer Service Window

HU is excited to have two new faces in our Customer Service Department: Sarah Standridge and Carla Wigginton both joined our team in July. Sarah Standridge is a cashier. Sarah’s background in banking and retail sales has provided her the skills to make an immediate, positive impact to our Customer Service Department. She recently obtained More >>>

Hartselle Customers 10th in TVA Area for Energy Savings 

At the September 18 Board Meeting, representatives from the Tennessee Valley Authority (TVA) recognized Hartselle Utilities for placing 10th in the TVA service area – out of 154 local power companies – for overall program savings in the EnergyRight Solutions program, compared to the utility’s electric sales. Hartselle Utilities was recognized for helping TVA exceed energy efficiency and demand response More >>>

New Meter Readers

HU customers may have noticed two new faces reading meters recently. Hunter McAbee and Brandon Robertson are HU’s new meter readers. McAbee grew up in Hartselle with his parents, Christi Henry and Troy McAbee, and graduated from Hartselle High School in 2010. Before joining HU, he worked as a nuclear plant inspector. Robertson is a More >>>

Helping Neighbors in Need Through Operation Warm

The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low-income families and seniors on fixed incomes pay utility bills – during both the cold winter months and in the summer, when utility bills can climb due to the summer heat. In Morgan, Cullman and Lawrence counties, LIHEAP funds are distributed by Community Action More >>>

Your Hartselle Utilities Account Number Has Changed

New Statement Late last year, Hartselle Utilities transitioned from DOS-based to a Windows-based customer management and billing system software. As a result, all previous eight-digit account numbers have been replaced with 12-digit numbers. “We encourage all of our customers to update your account number in your records,” says Customer Service Manager Terri Harris. “If you More >>>

Winter Weather and High Energy Bills

The extreme cold weather last year left many Hartselle Utilities customers with record energy usage – and higher than normal utility bills. While predictions for this winter range from mild to extreme cold, it is always a good idea to take steps to keep energy usage and costs down. Here are a few tips: 1. More >>>

Please Don’t Block Transformers and Meters

During the summer months, vegetation around transformers and meters can quickly become overgrown. When this happens, HU crews might have difficulty reading meters – or worse, be unable to safely get to a transformer during a power failure. HU crews must have access to transformers and meters, Customer Service Manager Terri Harris says. “If your More >>>

Customer Service Rep Beverly Peterson Retiring

A familiar face at the customer service window for many HU customers has announced her retirement. HU Customer Service Representative Beverly Peterson’s last day at Hartselle Utilities will be August 22. Peterson has been with HU for 14 years. She began as a cashier, and then moved into her current position. “While I have enjoyed More >>>

Summer Sewer Cap Begins in May

If you use water outdoors during the summer, HU’s annual summer sewer cap will save you money. Typically, most of the water a household uses enters the sewer system as wastewater, and like water bills, sewer charges are based on the number of gallons used. However, in the summertime, many residents use water outdoors for More >>>

Hate Surprise Spikes in Utility Bills? Try Levelized Billing

The extreme weather during the winter months created extreme spikes in many HU customers’ utility bills. You can guard against large monthly fluctuations with Levelized Billing. Levelized Billing is based on a rolling 13-month average: your current usage is averaged with the previous 12 months’ billing. As a result, your billing total will change slightly More >>>