TVA and Hartselle Utilities Introduce eScore Program

eScore Rebate Schedule 07.25.2014

Hartselle Utilities and TVA are pleased to introduce eScore, a modernized, enhanced version of the existing In-home Energy Evaluation (IHEE) program. eScore will become effective December 1. “The new program,” says Hartselle Utilities Customer Service Manager Terri Harris, “is designed to provide a simple path to making your home as energy efficient as possible.

“The program evaluates areas of energy usage within your home using a 1-10 point grading system, with 10 being the most efficient,” Harris explains. “According to TVA, average homes in the Tennessee Valley that achieve a 10 eScore can expect up to 20 percent savings on energy costs.”

Areas which are included in the eScore evaluation, and may be eligible for rebates, include air sealing, attic insulation, duct systems, lighting, heating/cooling systems, appliances/electronics, water heating, refrigerators, and windows and doors.

Energy efficiency improvements that are performed by a member of TVA’s Quality Contractor Network (QCN) and follow program guidelines are eligible for rebates. Homeowners will receive a rebate check from Hartselle Utilities and TVA. “The new program will be more technologically friendly, and allow you to complete energy-efficiency improvements over time as your budget allows,” says Harris.

There are two ways residents can participate in the program. If someone needs recommendations for improvements to reduce energy use and costs, he or she can have an eScore evaluation performed on their home before any improvements are made for a non-refundable $75 fee. The pre-evaluation is not required, however. A program participant who knows what work they need performed can skip the pre-evaluation and hire a contractor who is a member of TVA’s Quality Contractor Network (QCN) to perform qualified energy efficiency improvements, receiving rebate checks from Hartselle Utilities and TVA, after the work is inspected by an eScore evaluator. To participate in the program, Hartselle Utilities customers can register at or by calling 1-855-237-2673, Monday through Friday, 8:00 a.m. to 6:00 p.m. Once registered, homeowners can select a QCN member through the eScore website and schedule work to be completed or request an eScore evaluation. After work is completed by a QCN member – and before rebates are issued – an inspection will be performed to ensure the qualified energy efficiency improvements were installed properly. An eScore evaluation is performed at no charge during the inspection process.

To participate in the new program, the home must be an existing single family home served by Hartselle Utilities, and have had permanent electric service for a minimum of one year. Rental properties are eligible, as long as both the landlord and tenant sign the Participation Agreement in order for a tenant to participate.

For more information, contact Terri Harris at or by calling (256) 773-3340.