Be aware of scammers taking advantage of the COVID-19 outbreak.
HU does not demand payment via credit/debit or prepaid card over the phone. Scammers may also play upon COVID-19 fears by offering “alternative” payment methods. Even if Hartselle Utilities’ phone number appears in the Caller ID display, any demand of this type is a scam.
Customers should hang up and call HU at 256-773-3340 to certify account status and report the scam attempt.