Hartselle Utilities is committed to providing fair, consistent, and transparent service to our customers. Our service practice policies establish the rules and procedures governing electric service, including applications, deposits, billing, payments, and service disconnections.
These policies are available for review below and upon request from our Customer Service Department.
Schedule of Rules and Regulations
Complete schedule of rules and regulations governing electric service.
View Complete Schedule of Rules and Regulations (PDF) →
Deposit Policy (R-2)
Requirements for customer deposits, adjustments, refunds, and applicable interest.
View Deposit Policy (PDF) →
Returned Check/Draft Policy (R-3)
Procedures and applicable charges for returned payments.
View Returned Check/Draft Policy (PDF) →
Suspension of Service (R-4)
Policies regarding overdue accounts, service disconnections, and restoration of service.
View Suspension of Service Policy (PDF) →
Information to Customers (R-5)
Availability of utility rates, service policies, and customer account information.
View Information to Customers Policy (PDF) →
Questions About Your Service?
Our Customer Service Department is available to answer questions about our policies, rates, or your utility account.
Phone: 256-773-3340
Email: inquiries@hartselleutilities.org
Customers with unresolved electric service concerns may also review our TVA Complaint Resolution Services.