Keeping Our Customers and Employees Safe

Following CDC Guidelines to reduce the spread of the coronavirus infection, Hartselle Utilities’ lobby is closed and walk-in customer service is not available until further notice. Our drive-through window is open Monday – Friday, 7:30am – 4:30pm.

We encourage customers to make your payment by mail, over the phone or online if possible. Effective, July 1, 2020, Hartselle Utilities will no longer credit the fees associated with utilitizing our convenience payment system. Should you have any questions, please contact our office at (256) 773-3340.

Please click here to pay your bill online. To pay by mail, mail your payment to Hartselle Utilities, P.O. Box 488, Hartselle, AL 35640. To pay by telephone, call (866) 923-2745.

If possible, please make new service and other requests by phone at (256) 773-3340 or email to All in-person requests will be handled at our drive-through window.

Hartselle Utilities is doing everything we can to keep both our customers and our employees safe during this time. We appreciate your cooperation.