Drive-through Only

Hartselle Utilities’ lobby is closed due to construction in order to add a new walk-up payment kiosk to better serve our customers.  Walk-in customer service is not available until further notice.  Both lanes in our drive-through are open Monday – Friday, 7:30am – 4:30pm.

We encourage customers to make your payment online, over the phone, or by mail if possible.  Please click the “pay your bill” button on our homepage to pay your bill online. To pay by telephone, call (866) 923-2745.  To pay by mail, send your payment to Hartselle Utilities, P.O. Box 488, Hartselle, AL 35640.

For customers who need to apply for new service, we ask you to please contact us in advance at (256) 773-3340 or email to so that we may review all necessary documentation in order to speed you application process.

All in-person requests will be handled at our drive-through window.  If we can assist you over the phone or online, please call (256) 773-3340 or email us at

We look forward to seeing our customers in our Lobby again soon!